AI for Customer Analytics
Bizexcellence2025-08-04T08:12:20+00:00Minitrack Chair: Bistra Vassileva, University of Economics–Varna, Bulgaria Vlad Roșca, Bucharest University of Economic Studies, Romania The AI for Customer Analytics mini-track explores the rapidly evolving role of artificial intelligence in revolutionising customer insights and strategies. With AI at the forefront of data-driven decision-making, it is expected that participants will explore how machine learning, predictive modeling, and advanced analytics are reshaping customer interactions, personalisation, and market positioning. The central objective of this mini-track is to offer a comprehensive understanding of how AI-driven analytics can enhance customer lifetime value, optimise marketing efforts, and foster brand loyalty. This [...]