The 14th International Conference on Business Excellence
Business Revolution in the Digital Era

19-21 March 2020, Bucharest, Romania

 “The best way to predict the future is to create it.” – Abraham Lincoln

Mini Track Chair:

  • Carmen Bălan, The Bucharest University of Economic Studies, Romania
  • Corina Pelau, The Bucharest University of Economic Studies, Romania

Marketers become more accountable for the marketing performance and the return on investment of their organizations. They must exploit opportunities and face challenges that abound on national and global scale. Various marketing dilemmas in the fields of practice and research call for the right answers. Do opportunity identification and marketing performance depend on the size and financial resources of the organization? How do innovation, creativity and entrepreneurial spirit reshape customer experience and marketing performance? What marketing strategies are more impactful and able to generate better market results? This mini-track is a platform to debate the diverse facets of the present and future of marketing.

The main topics covered by the hereby call for papers are related to:

  • New strategic approaches to customer experience;

  • Innovation and creativity in marketing;

  • Entrepreneurship in marketing;

  • New trends in marketing management;

  • Measurement of marketing performance.

Carmen Bălan Ph.D. is a professor who teaches marketing at the Faculty of Marketing within the Bucharest University of Economic Studies, Romania. Her fields of specialization include marketing, marketing management, marketing research, logistics, marketing channel management and customer relationship management. She graduated academic/training programs in Europe and the USA. She authored or co-authored more than 25 specialty books published in Romania or abroad. At the same time, she is author or co-author of 49 articles/studies that were published in recognized specialized journals of international circulation. She has significant experience as reviewer.

Corina Pelau is Associated Professor Ph.D. at the UNESCO Department for Business Administration and Vice-Dean of the Faculty for Business Administration, in foreign languages, within the Bucharest University of Economic Studies, Romania. Her main fields of interest are consumer behavior and research, marketing-controlling and performance measurement. She is the author or coauthor of 3 books and published over 60 articles in scientific journals indexed in international databases or at international conferences. She was member in 4 research grants. She is member of the scientific committee of several international journals or conferences. In the period 2008-2012 she has coordinated the organizing committee of the International Conference on Business Excellence.

Publication Opportunities:

The conference is organized by Society for Business Excellence and UNESCO Department for Business Administration on the 19-21 of March 2020 at The Bucharest University of Economic Studies, Faculty of Business Administration in Foreign Languages (FABIZ) in partnership with the Romanian Academy, the University of Bucharest and the Sapienza University from Rome, Italy. The papers accepted at ICBE 2020 will be published in the conference proceedings, subject to author registration, payment and presentation. The papers will be published in the Conference Proceedings volume under the German Publishing House De Gruyter and they will be indexed in EBSCO, Proquest, ExLibris, OCLC, Google Scholar, Microsoft Academic, CELDES, CNPIE, Naviga, and will be submitted to Thomson Reuters ISI Web of Science (WOS) Conference Proceedings Citation Index (

Important! Papers presented to the International Conference on Business Excellence (ICBE 2019) will be considered for publication in a Special Issue of the Sustainability Journal, indexed Web of Science, Impact Factor: 1.789 (2016); 5-Year Impact Factor: 1.850 (2016);

In addition, the best three Papers (Best paper Award Management&Marketing) will be published in the international journal Management & Marketing. Challenges for the Knowledge Society by De Gruyter Open, indexed in Web of Science- Emerging Sources Citation Index (ESCI), Scopus, Proquest, Cabell’s Directory and more than 20 other international databases (

At the final ceremony, based on a international committee selection, there will be granted three Best Paper Award Management&Marketing, two Excellence Awards and two Best Paper Awards of the Journal of Economic Forecasting, indexed in Web of Science (

Submission Details

Abstract submission deadline 31 October 2019 15 December 2019
Notification of abstract acceptance 15 November 2019 17 December 2019
Submission of full paper due for review 15 January 2020 31 January 2020
Notification of paper acceptance (with any requested changes) 31 January 2020 16 February 2020
Final paper due (with any changes) 19 February 2020 29 February 2020
Final Author registration date 29 February 2020 5 March 2020

Registration and payment*

Academics 200 euro
Practitioners 250 euro
Student (PhD or Post-doc) 150 euro
REGULAR – By March 9th 2020
Academics 300 euro
Practitioners 350 euro
Student (PhD or Post-doc) 250 euro
LATER (ON SITE*) – After March 9th 2020
Academics 400 euro
Practitioners 450 euro
Student (PhD or Post-doc) 350 euro
  • The conference fee includes one conference attendance, publication, conference folder, meals during the conference and a trip in a soon to be announced destination on March, 21.
  • Accompanying person: € 80,00 (Only for the social dinner)
  • All confirmed SBE members (who have paid their membership fee for 2020) benefit from a 30% fee discount.

*Please be aware that a late payment involves the possibility not to be present in the printed version of the materials (agenda, booklet).

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Details about the payment and the SBE bank account are available at
Information about the conference could be found also on the website

Do you have any questions?

Do not hesitate to contact us!